Our products and services

eWay-CRM Premium License

eWay-CRM Premium On Premise

  1. Information system eWay-CRM Premium is delivered upon the one-off license fee.
  2. The customer purchases a license for a selected number of users for unlimited period of time.
  3. Within the eWay-CRM Premium license, the customer is entitled to the following services:
    1. License for eWay-CRM Premium for a selected number of users.
    2. Remote installation of eWay-CRM Premium on the client server (incl. hosted server). Installation of client components is made by the customer.
    3. The default setting of workflow and permissions, which is supplied with the system. These are the same settings that are available in the single user Basic edition.
  4. Changing settings and other tasks are managed by the customer, delivered within the dedicated system support time or charged according to the current price list.

eWay-CRM Premium On Demand

  1. The customer is entitled to the license for eWay-CRM Premium for a selected number of users based on subscription period.
  2. The customer is entitled to the following services:
    1. License to the eWay-CRM for a selected number of users.
    2. The default setting of workflow and permissions.
    3. System support.
    4. Hosting of the server component.
  3. Changing settings and other tasks are done by the customer, or charged according to the current price list.

System Support

  1. The system support contains the free support time which can be used for the following operations:
    1. System implementation (customization)
    2. Data import
    3. Modification of system settings
    4. Consultation
    5. Software development
    6. Training
  2. The free support time is calculated by the number of licenses ordered (1 free hour per year per purchased license).
  3. The free support hours are calculated per year. Unused hours are not transferred to the next period.
  4. The system support also includes free delivery of updates and upgrades that are issued in the prepaid support period.
  5. The changes in system settings and other services beyond the free support hours are charged according to current price list.

Hosting of the server component

  1. The server part of the information system eWay-CRM Premium can be operated by a partner of eWay System.
  2. Provided are the following services:
    1. Server hosting of eWay-CRM Premium.
    2. Microsoft SQL Server database with 10 GB data storage.
    3. Regular backups at the end of each day (we keep them for 2 weeks).
  3. The company eWay System is responsible for the functionality of the server.

Additional services

Implementation

  1. The implementation means setting up the eWay-CRM Premium according to the individual customer needs.
  2. The implementation includes the following:
    1. Introductory online session with the customer to specify information needed for the customization. We usually cover following information:
      1. User accounts.
      2. User groups.
      3. The user rights for the selected group of users.
      4. Workflows for leads, projects and documents.
      5. Email notifications.
      6. Import of Word templates for quotations etc.
    2. Setting up the system according to the specification.
    3. Validation of accuracy with customer.

Data import

  1. Data import from a structured data source (SQL, Excel) into eWay-CRM database.
  2. The service of the data import consists of these steps:
    1. Review of the provided data.
    2. Data transfer.
    3. Verification of the data import by the client.

Online training

  1. The training is delivered online via a shared screen (TeamViewer or join.me).
  2. There are two types of the online training offered for eWay-CRM Premium:
    1. The user training.
    2. The administrator training.

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