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Unlock the Account

Applies to
eWay-CRM Desktop and eWay-CRM Online.
Note
If you enter your password incorrectly 3 times, your account will get locked. It will be automatically unlocked after 15 minutes or if you reset your password. You can change both variables in the Admin Center > Features > Security.
 
You can also ask your administrator to unlock it for you – see the steps below.
  1. Click Administration Center on the eWay-CRM ribbon in Outlook. Alternatively, when you are using eWay-CRM Online, click the eWay-CRM icon in the email body and click Admin Center.

    2. Admin Center

    Administration Center

     

  2. Go to the Users section.

    3. Users in Administration Center

     

  3. If the account was locked by mistake (e.g. user insert password incorrectly too many times) and you know that this was not hacker attack, click the user and then click Unlock in the top menu. Confirm your choice.

    4. Unlock the Account

     

  4. The user can immediately work with his or her account.

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Complete comparison table