Reset Password

Content

1. Reset Your Password
2. Reset Somebody Else’s Password

Reset Your Password

If you forgot password to your eWay-CRM account, you can easily generate new one. No matter you want to log in in Outlook, on web or your smartphone, steps are same:

1. In the login dialog, click Forgot Your Password?



 

2. In the new dialog, name the user whose password you want to change. Type in his or her name correctly because email with verification code will be sent to his or her email address. Then, click Reset Password.



 

3. The verification code was sent to your email address and you need to type it here.



 

4. Go to your email client and write 6 figures of verification code (it will be different than in the picture) to the dialog. Then, click Verify.



 

5. If the code was inserted correctly, you just select new password and type it again. Now, just click Change Password.



 

6. You can login to your account using your new password.

Reset Somebody Else’s Password

1. Click Administration Center on the eWay-CRM ribbon.



 

2. Click Users in the left menu.



 

3. Click Add a User or select existing user and click Reset Password.



 

4. In both cases, (new or existing user), you need to mark Force the user to change their password at first login if you want to force the user to reset his or her password.



 

5. Confirm your choice by clicking OK.

 

6. If the check box is marked, this dialog will pop up to each user that is required to change his or her password.



 

7. User simply creates a new password in the new with the New Password field.

 

8. User will confirm his or her new password by clicking OK.

 

9. The new password will be set.