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Make Emails Available Offline

Learn how to read your colleagues emails offline.

Applies to

Imagine you are getting on a plane or going to another place without Internet connection. eWay-CRM allows you to save and review emails of your colleagues in the offline mode. You can make either all or selected emails available offline.

Note – download your emails in time
If you want to ave your emails available offline, you need to download them before you go offline (before you leave your office, board the plane, etc.).
Note – eWay-CRM Mobile
If you are using eWay-CRM Mobile, synchronized emails are also available in offline mode, but only for preview (e.g. you want to look at the text of an email). eWay-CRM Mobile does not allow you to send emails.


  1. Making Selected Emails Available Offline
  2. Making All Emails Available Offline Automatically

Making Selected Emails Available Offline

  1. Click Emails in the eWay-CRM ribbon where you can find all emails saved in eWay-CRM.
  2. Email Icon


  3. Find emails you need, right-click on them and select Keep Offline Copy.
  4. Keep Offline


  5. Now, this email is saved on your computer and will be available in the offline mode.


Making All Emails Available Offline Automatically

This option is used mainly by companies, whose employees travel a lot, frequently do not have an Internet connection and may need offline access to their co-workers‘ emails and/or documents.  Additional space on your hard drive will be required in this case, or you may need to delete outdated emails and documents.

  1. Click Administration Settings on the eWay-CRM ribbon and Log In.
  2. Administration Settings


  3. Go to General Settings> Global Settings > Category: Main and double-click on Keep All Documents and Emails Offline on All Client Computers.
  4. Emails Global Settings


  5. Mark the check box and click OK.
  6. Keep All Documents and Emails Offline


  7. Wait for 30 seconds for automatic synchronization or synchronize changes manually. To do that, right-click on the eWay-CRM agent in the system tray and select Synchronize.
  8. Synchronization


  9. Now, all emails and documents will be available in the offline mode for all eWay-CRM users.

Choose from the following modules


Contacts & Companies

Core module everybody starts with. Allows you to work with contacts, and companies, track communications and plan follow-ups.



Ads the ability to track deals, create quotes and invoices, and manage pricing and inventories.



Great if you need to coordinate the delivery once you sign a contract. Manage resources, track timesheets, and keep an eye on the budget.


Email Marketing

Extends your eWay-CRM of a professional email marketing tool. No limitations on the number of contacts. Charged by emails sent.

Complete comparison table