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This feature is available in module Sales (Professional).

To receive notifications about deals that have not been either converted or closed and have a passed “Estimated End”:

  1. Go to the Features > Sales section in Administration Center. You need to have eWay-CRM account with administrator permissions to do so. Turn on the row Notify about expired Estimated Ends and save the change.
  2. Overdue Settings


  3. Click on Notify people listed in the following groups and select the user group(s).
  4. Overdue Settings


  5. Wait 30 seconds for automatic synchronization or synchronize changes manually. To do that, right-click on the eWay-CRM agent in the system tray and select Synchronize.
  6. Synchronization


  7. Now, all users that belong to the specified user groups will receive notifications for overdue deals with clickable links like in the example below.
  8. Overdue Notification

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