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Create Custom Forms

Customize eWay-CRM Dialogues so that they fit your needs.

Applies to



  1. Customization Panel
  2. Grouping
The groups are important for display of fields in eWay-CRM Online – if the field is not part of a group of fields, it is not displayed in eWay-CRM Online.

Form Designer allows you to easily edit default layouts so that you can keep only the necessary fields and organize them in the most convenient way. Your forms are visible to all users but they can be customized only by users with administration permissions.

  1. Open a card where you want to customize the layout (e.g. company, contact, deal).

  3. Click Form Designer in the upper part of the window.
  4. Form Designer


  5. The Customization Panel will appear. You can drag and drop its elements to create your custom layout (see more details below). To apply changes, click Save Form.
  6. Save Form


  7. When you are saving your form, this dialog pops up:
  8. Save Layout


  9. You can save the form only for the current type, or you can set it for all item types. Click OK to confirm your choice. When you click Advanced, you will see the dialog, where you can select specific types on what new form will be applied. Click OK to confirm your choice.
  10. Note
    The form is related to the type of an item. The type specifies the item. A deal can have a different type for opportunity or potential client; a project can be a job, internal project, or complaint, etc. For more information about types and their creation, go to Create a New Workflow. Save different forms for different types. Then if you select the type, your form will change.
    If you make a new form and save it for all types, the form will be the same for all types.

    Advanced Layout Saving


  11. It is possible to save multiple layouts under different names. To see the list of saved layouts, click the bottom part of the Design a Form icon.
  12. Modify List of Forms

Customization Panel

The Customization Panel consists of control elements and separate fields (both default and custom).

Customization Panel

You can use the panel to add fields onto the form or hide them through drag-and-drop. If you want to use a custom field, you need to create it in advance. Here is how.

Control elements allow you to create layouts of any complexity by combining the order and hierarchy of the elements on the form.

Empty Space Items

Empty Space Items are ’empty cells’ within the form that can be used to separate groups of fields and keep your layout tidy.


Before Empty Space


With Empty Space

To add Empty Space, drag-and-drop it onto the place you want.

To delete an empty space item from the form, drag it back to the Customization Panel or select it and press the Delete key.


You can use splitters to quickly resize layout elements.


Before Splitter


With Splitter

To add a splitter, drag it between blocks. You may want to right-click on any of this blocks and select Best Fit to level out blocks automatically.

To delete a splitter from the layout, drag it back to the Customization Panel or select it and press the Delete key.


Separators allow you to draw a divider between layout objects. As a result, a new separator is created and displayed at the position where it is dropped.


Before Empty Space


With Separator

To delete the separator from your layout, either drag it back to the Customization Panel or select it and press the Delete key.


You can group fields into regular groups or you can create a tabbed group to organize regular groups.

Regular Groups

You can group fields and give it a specific name like in the example below.


Before Grouping


Grouped Fields

To do that, follow the instruction.

  1. Select fields you want to group while pressing Shift on your keyboard,

  3. Right click and select Group.
  4. Group Fields


  5. Right click again and select Rename.
  6. Rename Group


  7. Specify the name and press Enter on your keyboard.

  9. Click Save Form.

  11. To ungroup fields, right click the block and select Ungroup.
  12. Ungroup Fields


Tabbed Groups

Tabbed groups allow you to combine several blocks with the similar information into a single tabbed group.


Before Tabbed Group


Tabbed Group

  1. Right click each block and select Create Tabbed Group.
  2. Create Tabbed Group


  3. Blocks will appear as in the picture below.
  4. Two Groups


  5. Now you can consolidate both groups into a single tab through drag-and-drop.
  6. Join Two Groups

    Alternatively, you can add a new tab by right clicking the block and selecting Add tab.

    Add Tab to Group


  7. Click Save Form. You should be able to switch between your tabs now.
  8. Tabbed Group


  9. If you want to name the tabbed group, right click the whole block and select Group.
  10. Group Tabbed Group


  11. Right click again and select Rename.
  12. Rename Tabbed Group


  13. Specify the name and press Enter on your keyboard.
  14. Tabbed Group


  15. Click Save Form.

Was it useful?

Choose from the following modules


Contacts & Companies

Core module everybody starts with. Allows you to work with contacts, and companies, track communications and plan follow-ups.



Ads the ability to track deals, create quotes and invoices, and manage pricing and inventories.



Great if you need to coordinate the delivery once you sign a contract. Manage resources, track timesheets, and keep an eye on the budget.


Email Marketing

Extends your eWay-CRM of a professional email marketing tool. No limitations on the number of contacts. Charged by emails sent.

Complete comparison table