Outlook CRM Background

Create Grid Reports

Create custom layouts to have data always at hand.

Applies to
eWay-CRM Desktop, eWay-CRM Online and eWay-CRM Mobile (iOS and Android).

 

Tutorial for

  1. eWay-CRM Desktop
  2. eWay-CRM Online
  3. eWay-CRM Mobile

eWay-CRM Desktop

  1. Save Views
  2. Share Views
  3. Adding and Removing Columns
  4. Sorting Items
  5. Items Filtering
  6. Quick Searching
  7. Grouping of Items

Save Views

  1. Set columns and filters on a list as required (see below). Then, click the Views button and select Save View.
  2. Note
    We also prepared some default user views that you can use (these default views can be found in Deals, Projects, Companies, Contacts, Tasks, Journals, Documents, Emails, and Time Sheets lists). These views cannot be deleted.

    Save view

     

  3. Name the view as you need and save it by clicking OK.
  4. Save dialog

     

  5. The view is saved and is available only for you. If you want to see all views and manage them, click again on the Views button and select Manage Views.
  6. Manage views

     

  7. If you want to delete the view, click Delete. Save the change by clicking OK. The delete option is not available for shared views created by another users.
  8. Delete view

     

  9. You can move views in the list. Just, click Up or Down and drag and drop the view to another position. Save the change by clicking OK.
  10. Move view

Share Views

Warning
This feature is available in module Contacts & Companies (Professional).

User has the option to share views with other users to be sure that everybody can see the lists with the same columns and filters.

  1. Set columns and filters on a list as required. Then, towards the bottom of the grid report, click the Views button and select Save View.
  2. Save View

     

  3. User has the option to mark the Share With All Users check box. Mark it and confirm your choice by clicking OK.
  4. Share With All Users

     

  5. If the user marks the check box and saves the view, this view will be available for all other users. For better orientation, this shared view will have (Public) suffix next to the name.
  6. Shared View

     

  7. If you wish to see all available user views, click again on the Views button and select Manage Views.
  8. Show List of Saved Views

     

  9. In the list of views, there are two categories – Private and Public. Users can edit views in both categories, but only their own in category Public.
  10. List of Saved Views

Adding and Removing Columns

  1. To add a column, right click on any column heading and select Column Chooser.
  2. Column Chooser

     

  3. A list of all available additional fields (including custom fields) for this module will appear. Drag and drop the name of the column you want to use from the customization module to the column headings.
  4. Column Chooser

     

  5. To remove a column from the list, just drag it away from the column heading.

Sorting Items

Items in a list can be sorted by values in any column. You can sort them by clicking the column heading. Items can be sorted in ascending or descending order.

Sort List

Filters

eWay-CRM allows you to work with filters.

  1. Right-click on any column heading and select Filter Editor from the context menu.
  2. Filter Editor

     

  3. In the Filter Editor, you can create advanced conditions similar to Microsoft Excel. You can filter any column using various operators.
  4. Filter Editor

     

  5. You can also add more than one condition by clicking And in the left-upper corner of the Filter Editor. The + icon after And in the upper part of the Filter Editor window allows you to add another condition.
  6. Filter Editor

Quick Search

You can search easily among the items displayed in the list using the search panel in the right top part of the list.

Quick Search

Grouping of Items

Items in the list can be grouped by any column.

  1. Right-click the column heading and select Show Group by Box in the context menu.
  2. Show Group by Box

     

  3. The Grouping area will appear above the column heading. You can drag the columns which you want to group into this area. Simply drag and drop one or more columns here.
  4. Drag Column

eWay-CRM Online

  1. Save Views
  2. Share Views
  3. Adding and Removing Columns
  4. Sorting Items
  5. Items Filtering
  6. Quick Searching
  7. Grouping of Items
  8. Grouping of Items

Save Views

  1. Set columns and filters on a list as required (see below). Then, click the add/save icon.
  2. Save view

     

  3. Name the view as you need and save it by clicking Save as New.
  4. Save dialog

     

  5. The view is saved and is available only for you. If you want to see all views and manage them, click the pencil icon next to views.
  6. Saved view

     

  7. You can move views in the list. Just, click the 3×3 dots icon and drag and drop the view to another position. Save the change.
  8. Move view

     

  9. If you want to rename the view, just click its name and rewrite it. Save the change.
  10. Rename view

     

  11. If you want to delete the view, click the bin icon. Save the change. The delete option is not available for shared views created by another users unless you are administrator.
  12. Delete view

Share Views

Warning
This feature is available in module Contacts & Companies (Professional).
  1. Set columns and filters on a list as required (see below). Then, click the add/save icon.
  2. Save view

     

  3. User has the option to mark the Share With All Users check box. Mark it and confirm your choice by clicking Save as New.
  4. Share view

     

  5. If the user marks the check box and saves the view, this view will be available for all other users. For better orientation, this shared view will have the share icon or even the picture of the user if the photo is related.
  6. Shared view

     

  7. If you wish to see all available user views, click the pencil icon next to views.
  8. Manage views

     

  9. In the list of views, there are two categories – Private Views and Shared Views. Users can edit views in both categories, but only their own in category Shared Views.
  10. List of views

Adding and Removing Columns

  1. To add a column, right click on any column heading and select Column Chooser.
  2. Column Chooser

     

  3. A list of all available additional fields (including custom fields) for this module will appear. Click the column you want to use from the customization module to the column headings.
  4. Column Chooser

     

  5. To remove a column from the list, right-click its header and select Hide This Column.

Sorting Items

Items in a list can be sorted by values in any column. You can sort them by clicking the column heading. Items can be sorted in ascending or descending order.

Sort List

Filters

  1. Right-click on any column heading and select Filter Editor from the context menu.
  2. Filter Editor

     

  3. In the Filter Editor, you can create advanced conditions similar to Microsoft Excel. You can filter any column using various operators.
  4. Filter Editor

     

  5. You can also add more than one condition by clicking And in the left-upper corner of the Filter Editor. The + icon after And in the upper part of the Filter Editor window allows you to add another condition.
  6. Filter Editor

Quick Search

You can search easily among the items displayed in the list using the search panel in the right top part of the list.

Quick Search

Grouping of Items

Items in the list can be grouped by any column.

  1. Right-click the column heading and select Show Group by Box in the context menu.
  2. Show Group by Box

     

  3. The Grouping area will appear above the column heading. You can drag the columns which you want to group into this area. Simply drag and drop one or more columns here.
  4. Drag Column

Preview Panel

  1. If the preview panel is turned on, always when you click some item in the list, you will see side panel:
  2. Preview Panel

     

  3. In the top part of the preview panel, you can click the icon for editing the item or for closing the panel.
  4. Preview Panel Icons

     

  5. In the General tab, you will see values of this item.
  6. General Tab on Preview Panel

     

  7. In the HUB tab you can see tasks, calendar events, journals, documents and emails order by date and time. If you click some item in the HUB, its detail will be opened.
  8. HUB on Preview Panel

     

  9. HUB can contain a lot of items so you can use search field.
  10. Search in Preview Panel

eWay-CRM Mobile

  1. Sort Items
  2. Filter Items
  3. Search Items
  4. Group Items
  5. Quick Access Menu
  6. Complete Task in the List

Sort Items

  1. Default sort in lists is by Name but you can sort items by different fields:
  2. iPhones: Tap View in the right top corner.
    Android phones: Tap sort icon in the top right corner.

    Sorting items

     

  3. There you can select up to four levels for sorting of items in the list (you also set whether you want to sort in descending or ascending order).
  4. Sorting options

Filter Items

  1. You may want to filter items in the list by their ownership or status. To do that:
  2. iPhones: Tap View in the right top corner.
    Android phones: Tap three dots in the top right corner of the screen and select Filter.

    Filtering items

     

  3. Filters will be available:
  4. iPhones: In the top part of the screen. You tap your filter and tap Done.
    Android phones: In the new window where you just select filter you want to apply.

    Filtering options

     

  5. There are different filters available depending on the module. For more information, go to our documentation. eWay-CRM Mobile will remember your choice and will offer it to you later on until you change it.

Search Items

  1. To find an item, tap the field with the magnifying glass in the top of the screen.
  2. Search

     

  3. Start typing the name of the item. Only values displayed in the list of items on the screen will be searched, e.g. name, company and city for contacts.
  4. Search string

Group Items

  1. You can group items in the list by different fields:
  2. iPhones: Tap View in the right top corner.
    Android phones: Tap three dots in the top right corner of the screen and select Group By.

    Group items

     
    You will see the dialog when you can select by what field the items will be sort:
    iPhones: Mark Group Items and select field you want to use for grouping in the Group By field.
    Android phones: Select field you want to use for grouping in the dialog.

    Group fields

     
    If you confirm your choice, items will be grouped by the field you choose (e.g. City as in the picture below).

    Grouped by field

Quick Access Menu

  1. Each of main modules (contacts, companies, deals and projects) allows you to swipe the item to right or to left and display quick access menu. If you swipe item to the right, you will see options for creating journal and map navigation:
  2. Swipe to the right

     

  3. If you swipe item to the left, you will see options for calling and sending messages:
  4. Swipe to the left

Complete Task in the List

Task can be completed using workflow – you just move the status to Completed when you editing the task. But eWay-CRM has easier way:

  1. Go to tasks list and find the task you want to mark as completed.
  2. Tasks List

     

  3. Tap and hold on the task and swipe to the right.
  4. Complete Task by Swipe

     

  5. Task will by marked as completed.
Note
Only tasks that fulfill all requirements can be completed this way. User must have permissions to move task to Completed status. Also, all conditions that are related to actions on workflow are met.

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