Outlook CRM Background

eWay-CRM is a collaboration tool that allows sharing your data with the rest of your team. If you want to invite others, just create their accounts. Depending on user permissions, they will get access to the complete database, or just selected parts.

  1. Click Administration Center on the eWay-CRM ribbon in Outlook. Alternatively, when you are using eWay-CRM Online, click the eWay-CRM icon in the email body and click Admin Center.
  2. Admin Center

    Administration Center


  3. Click Users in the left menu.
  4. Users in Administration Center


  5. Click Add a User.
  6. New Item in Administration Center


  7. Fill in all the details (First Name, Last Name, Email, Username, Password – you can create your own, or allow our system to generate a strong one automatically) and add a license to a user so he or she can use eWay-CRM. Each active user needs a valid license. Be sure you have marked Send installation instructions in the email upon completion.
  8. Note
    If you are using sign-up by Microsoft 365 accounts, you have to insert an email address that is related to Microsoft 365 account as the username. In this case, you cannot generate a random password, the password of the Microsoft365 account will be used.

    Empty User Card


  9. In the License field, select license to the user and don’t forget to add all licenses the user should need. If you don’t mark some license, it means that some functions won’t be available to the user – e.g. if you don’t select Marketing, the user won’t be able to use the Marketing module and all its functions. For more information about licenses, go to Compare Plans.
  10. Karta uživatele


  11. Click Next and specify the group(s). Based on the group(s) the user gets permissions. Here, you can find out more about the predefined permissions.
  12. Tip on groups
    If you don’t add a group to a user, they won’t see anything in Way-CRM.
    The easiest (and the best) way is to add a user to only 1 group. No permission issues in this case.
    It is possible to have more than 1 administrator but the best practice is to have only one. In this case, the responsibility is specified.

    User Groups


  13. The new user will receive an email with instructions on how to install eWay-CRM.

Was it useful?

Choose from the following modules


Contacts & Companies

Core module everybody starts with. Allows you to work with contacts, and companies, track communications and plan follow-ups.



Ads the ability to track deals, create quotes and invoices, and manage pricing and inventories.



Great if you need to coordinate the delivery once you sign a contract. Manage resources, track timesheets, and keep an eye on the budget.


Email Marketing

Extends your eWay-CRM of a professional email marketing tool. No limitations on the number of contacts. Charged by emails sent.

Complete comparison table