Sales – Master eWay-CRM

Track Your Potential Businesses.

Step 1: Track Business Opportunities

Creating a new deal is similar to creating a new contact. We have already learned that yesterday. Imagine that you have received a promising email asking for more information or a call.

    1. Right-click the email in your mailbox and select Convert to eWay-CRM > Convert to Deal in the context menu.
      Convert to deal
    2. A new deal card will be created with pre-filled data from the email:
      New deal card
      The email will be attached to the new deal automatically.
    3. Correct or fill in missing fields and click Save.

    Outlook CRM TipTip for you: You can also create a deal manually with the New button in the ribbon. Learn more at How to Create Deals Manually.

    Step 2: Schedule a Meeting

    You’ve agreed on a meeting or a conference call. Let’s set it up in your calendar.

    1. Click Add New and choose Calendar.
      New calendar
    2. A new calendar event will pop up with some fields prefilled: Subject, Location, and Notes.
      Outlook Calendar
    3. To invite other people to the event, use the button Invite Attendees in the top part of the window. Just make sure that the note does not contain anything you’d like to keep under your roof.
      Invite a new attendees
    4. Save or Send the meeting. As a result, the event will appear both in your Outlook Calendar and under the Calendar tab on the deal.
      Calendar tab

    Outlook CRM Tip Tip for you: Alternatively, you can create a meeting in Outlook calendar

    Step 3: Keep Notes From Your Meetings Organized

    Yesterday, you learned how to create a new journal and take notes after a phone call. You can do the same during your meetings. If you want to learn something new today, follow these steps.

    1. During the meeting or after it, you can right-click on the event in your Outlook calendar and convert it to Journal.
      Convert to Journal
    2. A journal item will appear. Superior Item will contain the deal. Start Time and End Time will be filled with the calendar start/end. Use the large Note field to type down your notes. Do not forget to choose Meeting in the Type.
      Journal description
    3. Save and close.

    Outlook CRM Tip Tip for eWay-CRM Premium: You can make a journal in eWay-CRM Mobile too. To find our more, please visit our how-to article.

    Step 4: Send a Proposal By Email

    When a customer is ready, it is time for a proposal. Let’s use our bookkeeping module to generate it.

      1. Click Add New and choose Bookkeeping Record.
        New Bookkeeping Record
      2. Pick a Subject, select the type Issued Proposal. Click Active.
        Issued Proposal
      3. Add products/services into the bookkeeping record. You can search them by fields Product ID or Product. You can change the Quantity, Unit Price or apply a Discount.
        Bookkeeping Record Modification
        As soon as the proposal is made, save it.
      4. Click Export to Word > Proposal.
        Export to MS Word
        A Microsoft Word template will open with predefined data.
      5. Click File > Share > Email > Send as PDF. A new email will pop up with your quote attached as PDF. Send the email.
        Send Email as PDF
      6. If you go back to the deal page, you will find your bookkeeping record in the HUB or under the tab Bookkeeping. Note, that the deal price changed according to the active proposal.
        Bookkeeping Record
      7. Click on the stage Proposal and Save and close the deal. It will change its status.

      Outlook CRM Tip Tip for you: To link emails sent from Microsoft Outlook into eWay-CRM, have a look here: How to Link Emails to Deals

      Step 5: Convert a Deal Into a Project

      Success! Your proposal was accepted and the deal is closed. Let’s convert it into a project and launch the workflow.

      1. Open the deal.
      2. Click on Closed Won status in the workflow tab.
        Closed Won
      3. A new window will pop-up. Check all appropriate boxes and hit Yes.
        Convert Deal Window
      4. The project with respective contact and company will be created in eWay-CRM, and it will contain all the communication history of the deal. The deal itself will stay in eWay-CRM with the status Closed Won.

Do you have questions? Our consultants have answers.

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