Records of Support Sessions
- Integration of eWay-CRM and TeamViewer makes clear and bulletproof records of any remote support session that you or your consultants provided to customers.
- Every time somebody provides a support, the session details are automatically saved to eWay-CRM and linked with the proper contact.
- It’s easy!
You Know How TeamViewer Works…
- The client generates a TeamViewer ID and password and send them to you.
- Your consultant enters the information to their TeamViewer, connects to the client’s device and provides whatever support is required.
How it Integrates with eWay-CRM?
- As soon as the session is finished, the TeamViewer Connector automatically creates a journal in eWay-CRM with all important details.
- The journal is linked to the contact you provided the support to.
- You can easily go through the history, check who, when and to whom provided a support.
- You can use the records for billing purposes.