How to Link Emails to Contacts

Attach Emails To Contacts Automatically or Manually With eWay-CRM

How to Start Using eWay-CRM » Emails » How to Link Emails to Contacts

With eWay-CRM you can choose between saving emails from/to contacts automatically and saving selected emails manually.

How to Save Emails Automatically

You can specify conditions for saving emails to contacts automatically in eWay-CRM Settings > E-mails.



Now, when you click Send in your Outlook, eWay-CRM will look for the contact in the database. If there is such a contact, eWay-CRM will link the email to it. All emails can be found under the E-mails tab on the contact card.


When you send emails, you can also link them to a Superior item, i.e. a lead  or a project where this person is specified as a contact.


You can click on how_link_emails_auto_05 to open the lead/project in a separate window, you can click on how_link_emails_auto_06 to search a lead/project, or you can click on how_link_emails_auto_07 to clear the field.

Click OK to save the email to eWay-CRM or click Cancel if you don’t want to save it.

How to Save Emails Manually

Right-click on an email in your Inbox and choose Save to eWay-CRM.


You will see a window as shown below.


Click Yes  to open the email in eWay-CRM. In the dialog, you can make sure that eWay-CRM has found the contact and you can see it in the Contacts tab in the bottom part of the window.


If eWay-CRM couldn’t find the contact automatically, you can add it using a button Add relation with an existing item on the top ribbon.


Alternatively, you can drag and drop emails from your Inbox right to the E-mails tab. This option especially makes sense if you want to save several emails at once.


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