Talented Customer Success Manager for Fast Growing SW Company

 

A well-established European software company is expanding its business to the US and is looking for talented Customer Success Manager! Sick of large corporations, unfulfilling rules, complicated processes, and a lack of space to show what you can really do? Join us.

 

We are a software company providing own CRM software eWay-CRM. We’ve been on the market for 13 years selling our product from Prague, Czech Republic (Europe). We already have hundreds of customers in the US and are onboarding new ones every week.

That’s why we have decided to expand our existing office in Kansas City and are looking for highly motivated professionals who can help our customers benefit more from eWay-CRM.

Our US office is a great combination of a startup mentality with an established product. Get in on the ground floor and determine your own future.

 

WHAT ARE YOU GOING TO BE DOING?

#1 Helping our Existing Customers

Our existing customers have questions and need assistance with minor customizations. We need you to master eWay-CRM and provide them with the best support they’ve ever experienced.

Being able to talk and write professionally as well as keeping a positive mindset is important. IT skills are also valued.

 

#2 Maintaining regular communications with the existing customers

We need you to pick up a phone and establish regular communication with existing customers. We are in touch with some of them, others haven’t needed our help for years and we think we could do better. There is so much we can help them with.

Easy to talk to and sales-oriented candidates are welcome.

 

#3 Looking for new opportunities to grow

Let’s be honest. We do business differently here in Europe and your experience with modern customer care is highly welcome. How about starting to organize webinars? Record tutorial videos? Build an online forum? Help our marketing team with case studies?

This is where you can show us what you can really do. The opportunities are limitless and if you truly want to grow professionally, this is the way.

 

WHO ARE THE RIGHT CANDIDATES?

We are looking for highly motivated and talented individuals only with desire to do something big. If you‘re looking for just another job, we are not the right fit.

A mixture of customer-oriented and business-development mindsets is a must-have.

You won’t succeed without creativity, the ability to step out of your comfort zone, and the will to always do more than others.

Any experience with CRM or any B2B software is welcome as well as a decent understanding of IT in general.

 

WHAT CAN YOU LOOK FORWARD TO?

Do meaningful work in an informal atmosphere without unnecessary bureaucracy and bad bosses standing behind your back.

Choose your own balance between the home office and visiting our office in the Expansive Kessler Building.

Recharge your batteries and enjoy 20 days of paid vacation per year. You can also take advantage of the company-sponsored 401k and health insurance plans.

As soon as the COVID-situation gets better, start visiting your European colleagues in the beautiful city of Prague.

Your salary will be $47,000 + commissions.

 

Use this opportunity of a lifetime and help us build the next SalesForce or HubSpot.

Become one of the first members of a fast-growing tech company.

Send us your resume and book an interview today!