Step 1: Build a Digital Rolodex

Stop searching for contacts. Start working with them.

⭐ Benefits

   Stop asking around for phone numbers or email addresses.
   Stop digging through personal inboxes.
   Stop relying on one colleague who “knows the customer”.

What you get

Centralized Contacts
All customers and companies in one shared, organized database.

Shared Access Across the Team
Contacts available in Outlook, on mobile, and across departments.

Automation (Assisted Data Capture)
New contacts are suggested by AI and can be created quickly from emails, reducing manual entry.

Customer Responsibility
Clear ownership of contact data, so information stays reliable.

eWay-CRM Adoption Framework: Level -1: Shared Contacts

Step 2: Share Communications

Know every customer conversation without asking anyone.

⭐ Benefits

   No repeating the same information to clients.
   No guessing what was already said.
   Anyone can step into a conversation with full context.
   Fewer misunderstandings between your team and customers.

What you get

Shared Communication
Emails, meetings, and notes automatically linked to contacts and companies.

Smooth Collaboration
Shared visibility into customer communication across the team.

Interaction Timeline
A complete history of emails, meetings, and notes for each customer.

CRM that Lives Inside Microsoft 365
Work with emails, meetings, and Teams conversations directly inside Outlook and Microsoft 365.

eWay-CRM Adoption Framework: Level 0: Shared Communications

Step 3: Add Deals and Projects

See your pipeline clearly. Deliver without surprises.

⭐ Benefits

   See all deals and projects in one place.
   Know who owns what, what’s happening, and what comes next.
   Understand your pipeline and expected revenue at any time.

What you get

Order in Sales and Delivery
All sales deals and delivery projects structured, owned, and linked to customers.

Connected Communication
Emails, tasks, and documents attached directly to each deal or project.

Process Alignment
Defined steps from sales to delivery, with clear responsibilities.

Sales Reporting
Pipeline visibility, revenue forecasts, and activity insights for managers.

eWay-CRM Adoption Framework: Level 1: Pipeline, Funnel, and Projects

Step 4: Get 360° View & Automation

Run your business on data, not guesswork.

⭐ Benefits

   Predictable and auditable revenue.
   Less dependency on individual employees and memory.
   Consistent execution as the company grows.
   Better performance from every role, with less manual work.

What you get

360° Customer View
Combined CRM and ERP data in one place.

Tied to Your Needs
Role-based views, forms, and workflows tailored to how each team works.

Complex Reporting
Cross-system dashboards for sales, finance, and operational decision-making.

Sales and Delivery Automation
Tasks, reminders, and handoffs triggered automatically based on real data.

Governance
Enforced processes and data rules that keep work consistent as the company scales.

eWay-CRM Adoption Framework: Level 2: Complex Data HUB

Where are you today?

Tell us how your team works today. We will show you your next step.