Our services

eWay System, Ltd. offers the following products and services. Pricing details can be found in the current price list.

eWay-CRM Licenses

Information System eWay-CRM is delivered based on one-time license fee.
The customer buys a license for a selected number of users for an indefinite period.
Within the eWay-CRM license, the customer is entitled to the following services:
- License for eWay-CRM for a selected number of users.
- Remote installation of eWay-CRM on the client server. Installation of client components is directed by the customer.
- The default setting of workflow and permissions, which is supplied with the system. These are the same settings that are available in single version.
Changing settings and other tasks are directed by the customer, within the dedicated service support time or charged according to the current price list.

Rent eWay-CRM (ASP - Application Service Providing)

The customer hires Information System eWay-CRM for a selected number of users per subscription period.
Minimum rental period is 6 months.
Within the lease an eWay-CRM customer is entitled to the following services:
- License to eWay-CRM for a selected number of users per subscription period.
- Remote installation of eWay-CRM on the client server. Installation of client components is directed by the customer.
- The default setting of workflow and permissions.
- System Support for the rental period.

System Support

Free prepaid service hours that the customer can use for the following operations:
- EWay-CRM Implementation
- Importing Data
- Changing System Settings
- Consultation
- Software Development
- Training
Free hours are calculated by the number of licenses purchased or leased (2 free hours per year per license purchased).
Free hours are calculated monthly, and unused hours are not transferrable to the next month.
Service support includes delivery of new versions and patches that are issued in the period in which the customer has prepaid support systems.
Changes in settings and other acts beyond the free hours are completely under the control of the customer or charged according to current price list.

Implementation

Setting up the eWay information system according to individual customer needs.
Includes the following:
- Introductory session with the customer, where the information for the settings is determined. Usually it is the following:
  - User Accounts.
  - User Groups.
  - The rights for the selected group of users.
  - Workflows for opportunities, projects and documents.
- Setting of the data
- Validation of accuracy with customer and handover.
The customer can take advantage of the free hours of systems support for the implementation.

Import

Transferring data from structured sources (eg databases of other applications or files Microsoft Excel) to the database eWay-CRM.
Includes the following:
- Checking the supplied data from the database or files.
- Clarification with customer.
- Moving of data.
- Validation of accuracy with customer and handover.
The free hours of systems support can be used for the import.

Custom Development

Programming user functionalities according to individual customer needs.
Functionalities are incorporated into a standard edition of eWay-CRM, and are not exclusive to the customer who commissioned them.
Functionality are designed so that it does not suffer the existing functionality of eWay-CRM.
For custom development can be used free hours of systems support.

Test mode

Trial license for eWay-CRM for a limited time (charged after month), operated entirely on the server of hosting partner eWay System.
The following services are available in the trial mode:
- License to eWay-CRM for the 3 users for the subscription period.
- Installation of eWay-CRM server component. Installing of client components is directed by the customer.
- The default setting of workflow and permissions.
- System support for prepaid time. There is 1 free hour of consultation and changes in settings.
Changes in settings and other acts beyond the free hours are completely under the control or the customer or charged according to current price list.

Additional service

Servicing operations in excess of system support.
Services offered are as follows:
- Administration of eWay-CRM.
- Consultation on the system.
- Installing client components of eWay-CRM.
- Backup server database of eWay-CRM.
Service operations are charged according to the current price list.

Training

Along with eWay-CRM system two types of training are offered
- User training.
- Training for administrators.
Both programs are operated as follows:
- Preliminary meetings with customers about the structure of the training.
- Implementation of training.

Hosting

The server part of the information system eWay-CRM can be operated by a partner eWay System.
Provided are the following services:
- Server hosting of eWay-CRM.
- Space 2GB for a database server (additional space can be purchased).
- Regular backups at the end of each day (we keep them for 2 weeks).
The company eWay System is responsible for the functionality of the server.

Additional functionalities, integration with the accounting system Pohoda